Terms of service

1. General Terms

By accessing and using FurryFesta.com ("the Website"), you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and others who wish to access or use our services related to pet products including toys, beds, clothing, accessories, and other pet supplies.

We reserve the right to modify these terms at any time. Continued use of the Website after changes constitutes acceptance of the modified terms.

2. Product Information

While we strive for accuracy, FurryFesta does not warrant that product descriptions, prices, or other content on the Website are complete, reliable, current, or error-free. Product colors may vary slightly from website images due to monitor display differences.

3. Order Processing

All orders are subject to product availability. Receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to cancel any order for any reason, including limitations on quantities available for purchase.

4. Pricing and Payment

Prices are shown in USD and are subject to change without notice. You agree to pay all charges incurred by your use of the Website at the prices in effect when such charges are incurred.

5. Shipping Policy

Shipping costs and estimated delivery times are provided during checkout. Delivery dates are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers or customs.

6. Returns & Refunds

We accept returns of unopened, unused items in original packaging within 30 days of delivery. Refunds will be issued to the original payment method, excluding shipping costs. To initiate a return, please contact our customer service.

For defective or damaged items, please notify us within 7 days of receipt. We may require photographic evidence of the issue.

7. Intellectual Property

All content on the Website, including text, graphics, logos, and images, is the property of FurryFesta or its content suppliers and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

8. Limitation of Liability

FurryFesta shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your access to or use of the Website. Our total liability for any claim related to the Website shall not exceed the amount you paid to us in the last 12 months.

9. Dispute Resolution

Any disputes arising from these terms shall be resolved through good-faith negotiations. If unresolved, disputes shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware, USA.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

11. Contact Information

For any questions regarding these Terms of Service, please contact us through the customer service portal on our Website.