Refund policy

Refund Policy

Eligibility for Refunds

To be eligible for a refund, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with all tags attached
  • Returned within 30 days of purchase

Certain items are non-refundable, including:

  • Personalized or custom-made products
  • Opened pet food and litter products
  • Clearance or final sale items

Refund Process

  1. Contact our customer service team via email to initiate your return
  2. You will receive return instructions and a Return Authorization Number
  3. Package your item securely and include all original documentation
  4. Ship the item back to us using a trackable shipping method

Refunds will be processed within 5-7 business days after we receive your returned item.

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item shipped or defective product).

Exchanges

We gladly exchange items for the same product in a different size or color, subject to availability. Follow the same return process and indicate your exchange preference when contacting customer service.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.

Need Help?

For any questions regarding our refund policy, please email our customer service team. Include your order number and details about the product you would like to return.

Note: This policy may be updated periodically. Please check back for the most current information.