Faq
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) to most locations. Shipping costs vary based on package weight and destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs fees which are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
How do I exchange an item?
Please contact our customer service team with your order number and the item you wish to exchange. We'll guide you through the process once we verify product availability.
Product Information
Are your products safe for all pets?
All our products meet international safety standards. However, we recommend checking product descriptions for size recommendations and consulting with your veterinarian if you have specific concerns about your pet's needs.
How do I choose the right size for pet clothing?
Each product page includes detailed size charts with measurements. We recommend measuring your pet's neck, chest, and length before ordering.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed with 256-bit SSL encryption.
Is my payment information secure?
Yes, we use industry-standard encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Other Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status using the link in your order confirmation email.
What if my pet doesn't like the product?
We understand pets have preferences! While we can't guarantee your pet will love every product, our 30-day return policy allows you to return items your pet doesn't take to.